BetterHealth Patient Portal
By Kazisu | August 2024
Transforming Healthcare Access
Through Digital Innovation
In partnership with Design Wave Studio, we developed a patient portal for Better Health Medical Group, a network of 50+ medical facilities across three states. The portal needed to handle 100,000+ monthly active users while maintaining strict HIPAA compliance and providing seamless integration with existing healthcare systems.
Key Challenges
- Integration with five different Electronic Health Record (EHR) systems
- Real-time appointment scheduling across multiple facilities
- Secure handling of sensitive patient data
- Complex user permission system for different types of access
- High performance requirements for critical features
- Customer support tickets about website speed doubled every month
- Marketing campaign effectiveness dropped by 35%
Our Role in the Project Journey
Design Wave Studio's Foundation
Our agency partner, Design Wave Studio, laid the groundwork through:
Extensive user research with patients and healthcare providers- Complete UX/UI design and user flow mapping
- Brand alignment and visual design
- Technical requirements gathering
- Feature prioritization
Our Technical Execution
1. Technical Planning & Architecture
After receiving the comprehensive design and requirements package from Design Wave Studio, we:
Conducted technical feasibility analysis
Designed system architecture for scalability
Created detailed API specifications
Planned security implementation
Developed integration strategies
2. Development Implementation
Our technical execution focused on:
Security & Compliance
HIPAA-compliant data handling
End-to-end encryption
Multi-factor authentication
Audit logging system
Integration Development
Regular security scanning
Custom EHR integration layer
Secure messaging platform
Lab results delivery system
Performance Optimization
Prescription management
Distributed caching system
Load balancing implementation
Database optimization
CDN implementation
Response time optimization
3. Quality Assurance
Comprehensive testing including:
Security penetration testing
Load testing up to 10,000 concurrent users
Cross-browser compatibility
Accessibility compliance
Performance benchmarking
Technical Highlights
Architecture Overview
The solution utilizes a microservices architecture to ensure:
- Independent scaling of different features
- Isolated security domains
- Flexible integration capabilities
- High availability
- Easy maintenance
Appointment Scheduling System
Challenge: Complex scheduling system needed to handle multiple facilities, practitioners, and appointment types while preventing double bookings.
- Processes 1,000+ scheduling requests per minute
- Maintains real-time availability updates
- Handles complex scheduling rules
- Provides instant confirmation
- Manages cancellations and rescheduling
Patient Data Integration
Challenge: Seamless integration with multiple EHR systems while maintaining performance and security.
- Standardizes data from different sources
- Caches frequently accessed information
- Provides real-time updates
- Maintains audit trails
- Ensures data consistency
Results & Impact
Performance Metrics
99.99% system uptime
Average page load time under 2 seconds
100% HIPAA compliance maintained
Zero security incidents
5,000+ concurrent users supported
Business Impact
65% reduction in appointment scheduling calls
40% increase in patient portal adoption
85% patient satisfaction rating
50% reduction in administrative workload
30% decrease in missed appointments
Testimonials
Stories of Success – Hear How We've Transformed Businesses Together
Project Timeline
Technical Planning: 4 weeks
Development: 16 weeks
Testing & QA: 4 weeks
Deployment: 2 weeks
Total Duration: 26 weeks
Lessons Learned
Early integration testing saved significant time later
Phased deployment reduced risk
Regular security audits prevented potential issues
Deployment: 2 weeks
Total Duration: 26 weeks
Looking Forward
New feature implementations
Performance optimizations
Security enhancements
User experience improvements
System scaling
Technology Stack
We select the most appropriate technologies for your specific needs, focusing on proven, enterprise-grade solutions:
Frontend
React for web application
React Native for mobile app
Progressive Web App capabilities
Advanced caching strategies
Real-time updates
Backend
Node.js microservices
PostgreSQL database
Redis caching
RabbitMQ message queue
Elasticsearch
Infrastructure
AWS cloud infrastructure
Auto-scaling configuration
Multi-region deployment
Disaster recovery system
Real-time updates
Ready to discuss your custom software needs? Our team of experts will help you explore the possibilities
Create a solution that perfectly matches your requirements.